FAQ

We understand that getting a medical imaging procedure can be an intimidating process. We’ve compiled a list of common questions below to help ease your mind and make your experience as comfortable as possible. If other questions arise, please do not hesitate to contact us by calling 616-980-9050, emailing office@theimagingcenter.org, or filling out the inquiry form on our Contact Page.

Frequently Asked Questions

When should I arrive for my appointment?

Please plan to arrive at least 15 minutes prior to your appointment for most scans. If you are taking an oral contrast, you may need to arrive 75 minutes prior. Your scheduler will let you know.

What should I bring with me to my appointment?

Be sure to bring your driver’s license/state ID, insurance cards, a list of any medications, and any body implant information.

Where should I park?

Free parking is available at both Imaging Center locations. The entrance is just steps away from the main parking lot.

Why do I pay at the time of service when I don’t at a hospital?

The Imaging Center (TIC) is an independent imaging center, so unlike hospitals, we do not charge a hospital facility fee. As a result, our rates are typically a fraction of hospital charges. A scan that costs approximately $500 at TIC—including the radiologist’s interpretation—can cost $2,000–$4,000 at a hospital, sometimes with an additional $150–$300 radiology reading fee.

TIC bills globally, meaning the radiologist’s interpretation is already included. Simply put, we provide high-quality advanced imaging at a substantially lower overall cost. Before your appointment, we check with your insurance company to determine what they show you owe at the time of service. We collect that estimated amount and provide you with a Good Faith Estimate. Because insurance information can change as other claims are processed, your final amount may be different.

Once your insurance processes the claim, we adjust your account accordingly. Collecting your estimated portion at the time of service helps us continue providing high-quality imaging at a fraction of hospital costs.

What imaging technology does The Imaging Center use?

At The Imaging Center, you don’t have to choose between advanced technology and personal attention. We’ve invested in sophisticated imaging equipment from GE, Siemens, and FUJIFILM, bringing the capabilities you expect from a hospital to a welcoming, patient-focused setting—where your comfort matters as much as your scan.

CT Scanning — Detailed Imaging, Including Advanced Cardiac Capabilities
We have two GE Optima 660 128-slice wide-bore CT scanners, offering detailed imaging with a spacious opening for patient comfort. One scanner also features advanced cardiac imaging capabilities and a dedicated cardiac workstation, allowing us to perform specialized imaging of the heart.

MRI — Advanced Technology with Your Comfort in Mind
Our Siemens Aera 1.5T wide-bore MRI combines 2026 Siemens technology upgrades with Subtle HD image-processing software to support high-quality, detailed imaging. The wider opening provides more room, helping make the experience more comfortable for patients who may feel uneasy in enclosed spaces.

Ultrasound — Specialized Systems for Heart, Vascular, and Musculoskeletal Imaging
We use two specialized GE ultrasound systems: the GE LOGIQ E9, particularly well suited for vascular and musculoskeletal imaging, and the GE VIVID E95, equipped for advanced echocardiography—ultrasound of the heart—as well as vascular imaging. These systems give our team dedicated capabilities for examining the heart, blood vessels, muscles, tendons, and other soft tissues.

Digital X-ray — Flexible Positioning and Patient Comfort
Our FUJIFILM D-EVO digital X-ray system features a 50 kW generator, a wall-mounted imaging station, and a movable examination table with a 500-pound capacity. This flexible setup accommodates a range of exams and patient positioning needs.

Advanced equipment is only part of the experience. Just as important is having a caring team that explains your exam, answers your questions, and helps you feel at ease. At TIC, we bring both together—because behind every image is a person who deserves exceptional care.

What if I need to cancel or reschedule my appointment?

The Imaging Center requires 24 hours’ advance notice to cancel or reschedule a scan. You can reach us by phone at (616) 980-9050 to speak with a member of our team or leave a message or submit a notification through our contact form. Cancellations made within 24 hours of your appointment may be subject to a cancellation fee.

How long does it take to get my results?

Your images are available as soon as your scan is complete, either through portal access or on a disc created for you at the reception desk. In most cases, you can expect results within 24 to 48 hours, and most scans are read within 24 hours.

Can I refer myself for a scan?

Yes. Patients may self-refer for MRI and a number of other scans. Visit our Self-Referral page to learn more.

Is The Imaging Center ACR accredited?

Yes. The Imaging Center is an accredited facility, and all of our imaging equipment is accredited as well. Our equipment passes annual reviews to confirm it continues to meet these standards.

Are your technologists certified?

Yes. Every scan at The Imaging Center is performed by a licensed, certified Radiological Technologist.